After-sales
Support, warranty and downloads
Everything you need after the purchase: warranty coverage, how to open a claim, support channels and product documentation.
Warranty
Official warranty
Covers manufacturing defects under normal use, from the invoice date. It is handled by the authorized distributor that made the sale. The term depends on the line and is stated in each model's datasheet.
The full legal warranty text —coverage, exclusions and per-component terms— is published here shortly.
Claim process (RMA)
How to open a claim
- Gather the purchase invoice and the serial number of the unit.
- Write to the distributor that sold you the unit; if you cannot identify it, to the brand support channel (To be confirmed).
- Describe the fault and attach photos or a short video.
- You will get a case number and instructions for shipping or visiting the service center.
- The unit is assessed and then repaired or replaced according to the coverage.
Support channels
How to reach us
To be confirmed
Hours
Monday to Friday, To be confirmed
Service centers by country: To be confirmed.
Downloads
Datasheets and manuals
Documentation for the models with a complete page. The download center grows as the catalog pages are completed.
There are no ADVANCE datasheets published yet. Every product page has its download button; the PDFs go in the folder descargas/ named <model>-datasheet.pdf.
FAQ
Common questions
How long is the warranty?
It depends on the line: 12 months for notebooks, tablets, point of sale, Mini PC and the kids line; 36 months carry in for monitors; and 24 months for motherboards. It runs from the purchase date on the invoice, and each model’s term is in its datasheet. Coverage, exclusions and conditions: To be confirmed.
Where do I claim the warranty?
With the authorized distributor that sold you the unit. If you do not remember, write to us with the serial number and we will tell you who to go to.
What do I need to open a claim?
The purchase invoice, the serial number, photos or video of the fault and a description of when it happens.
How long does a repair take?
It depends on the country and on spare-part availability. The distributor handling the case gives an estimated turnaround when the unit is received.
Do you sell directly to end users?
No. Sales go through authorized distributors in the 11 countries where we operate.
Do you offer OEM/ODM services?
No. ADVANCE manufactures and sells its own brand only.